Visit Trellis Chino

At Trellis Chino, we believe that family and friends play a critical role in our residents’ emotional and physical well-being. But, because of the significant risk posed by COVID-19 and our obligation to follow federal, state, and county health guidelines—keeping you connected with your loved ones has never been more challenging.

To address this challenge, we’ve added new ways to meet such as video chats and window visits. And, we’re committed to facilitating more visitation options while keeping everyone’s safety and well-being our top priority.

Visit Trellis Chino

At Trellis Chino, we believe that family and friends play a critical role in our residents’ emotional and physical well-being. But, because of the significant risk posed by COVID-19 and our obligation to follow federal, state, and county health guidelines—keeping you connected with your loved ones has never been more challenging.

To address this challenge, we’ve added new ways to meet such as video chats and window visits. And, we’re committed to facilitating more visitation options while keeping everyone’s safety and well-being our top priority.

We’re committed to facilitating visitation options while keeping everyone’s safety and well-being our top priority. Please see below for the status of our different visitation options.

(This page was last updated on 9/15/21)

OPEN Facility Virtual Tours

While we are currently unable to provide indoor tours, we encourage you to view our online video tour and virtual tour. Or, feel free to call (909) 465-0246 to schedule an outdoor tour, video chat, or phone call with a member of our admissions team. We look forward to meeting you!

OPEN Video Visits & Phone Calls

Video visits and phone calls are a simple and convenient way to keep in touch! To schedule a FaceTime or Google Duo video call, click here or call (909) 465-0246.

OPEN Indoor Visits

Indoor visits are available to all residents except those with confirmed COVID-19. For the safety of your loved ones and our team members, all visitors must adhere to the infection prevention guidelines below. By visiting on-site, you understand the risk of COVID-19 infection to you and the possibility of infecting others. To schedule an indoor visit, click here or call (909) 465-0246.

  • Visitors must be fully vaccinated for COVID-19 and provide proof of vaccination or provide a negative COVID-19 test result where the specimen collection occurred within 72 hours before each visit.
  • Visitation is limited to two guests at a time and 30 minutes per visit, per day.
  • Visitors will be screened for fever, COVID-19 symptoms, and COVID-19 exposure risk.
  • Visitors and residents must wear facial coverings and maintain good hand hygiene.
  • Visitors must go directly to and from the designated visitation area.
  • Visitors must follow social distancing guidelines and maintain at least 6 feet distance from those not in their household.
  • Visits between fully vaccinated residents and fully vaccinated visitors may occur without face masks and include physical contact while in the resident’s room as long as a roommate is not present. Please provide proof of vaccination and check with staff prior to unmasking and physical contact.
  • Visitors who are unable to adhere to COVID-19 infection prevention guidelines will not be permitted to visit or will be asked to leave.

*Indoor visits may be subject to change or cancellation due to federal, state, or county policy changes, COVID-19 status changes, and/or availability of resident/staff.

OPEN Indoor Visits for Compassionate Care

Indoor visits for compassionate care situations, such as end of life or visits deemed medically necessary, are available when pre-approved by administration. For more information or to request approval, please call (909) 465-0246.

Please note that all policies are subject to change and visits may be subject to cancellation due to rapidly changing governmental guidance, COVID-19 status changes, staff availability, weather conditions, poor air quality, or other unforeseen circumstances.

Get in touch

Front Desk Phone

(909) 465-0246


Office Hours

Monday – Friday: 8 am – 6 pm
Weekends: 9 am – 6 pm

24/7 Admission Support
Tel: (909) 517-8904
Fax: (909) 465-0245

Street Address
5454 Walnut Ave
Chino, CA 91710
Directions & Map